ICT 112: IT SERVICES MANAGEMENT (ITSM)

This course is designed to provide a comprehensive understanding of IT Services Management (ITSM). It covers the key concepts, principles, and practices of ITSM. IT Service Management (ITSM) is a set of practices for managing IT services and processes. It involves managing the end-to-end delivery of IT services to customers, including all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service. This means that IT services should be designed and delivered with the needs of customers in mind.